Cancellations and Rescheduling

We require credit card details to book an appointment with us. To avoid incurring a 100% missed-appointment fee, you must give us 24 hours notice for all cancellations. The same fee applies if you do not show up for your appointment. We ask that you provide current contact information so you receive appointment confirmation & reminder messages via text and email. We understand that everyone’s time is valuable.

You can reschedule online up to 24 hours prior by using the link in your Appointment Confirmation or Reminder email, sent 7 days ahead and 48 hours ahead. Kindly do not delete these emails as they are very difficult to find after deletion.

Consent Forms

We require customers to fill out all appropriate consent forms for treatment. Please arrive 10-15 minutes prior to your appointment time to complete the forms. Arriving early ensures you receive all of the time allotted for the service. Late arrivals will not receive the full extent of the service. If you do not complete and sign these forms, you will be denied service.

For guests under the age of 18, written parental consent is required.

Fragrance-free

We kindly ask that you arrive to your appointment without applying artificial fragrances to your body. A growing number of individuals are becoming highly sensitive to perfumes and artificial fragrances. We want everyone to be comfortable in our space.

Illness/Sickness

We work in very close contact with our customers. For our health and the health of others, please let us know ahead of your appointment if you are sick. If you do become ill less than 24 hours prior to your appointment, you may cancel without penalty.

Refund & Exchange Policy

Unopened Environ Skin Care products can be refunded or exchanged within 7 days of purchase. Once opened, we can only issue a refund or exchange due to an allergic or adverse reaction. This policy also applies to any cosmetics sales.

With the concentration of Vitamin A in some Environ products, some individuals may experience a retinoid reaction. If this occurs, each situation will be resolved individually.

DISCLAIMER: By booking an appointment at Moonstone Beauty Studio, you are agreeing to adhere to these policies. We appreciate your understanding. Policies are subject to change at any time.